Fees and payouts
What it costs
No monthly fee, no setup fee. Tuvorlink keeps 4% of each sale; you keep 96%. Payment fees are included.
Printed vouchers you sell for cash carry the same 4%, once a customer uses them: it's taken off your next payout (or invoiced monthly when no payout covers it). See Your dashboard.
Example: you sell GHS 1,000 of Wi-Fi in a month and receive your 96% share of it. Your rate is shown under Settings; larger networks can agree a different rate with us.
Getting paid
- Add your payout details under Settings › Business and payouts: Mobile Money number and network, or bank account, with the account name.
- Your share of each sale adds up under Payouts › Due to you.
- Ask for it: tap Request payout, or choose a payout schedule so it's asked for automatically.
- We send it to you and record the payout with its transaction reference. You see every payout, the amount and the reference under Payouts.
Payout schedule
Under Payouts › Payout schedule, choose how often your payout is asked for:
| Schedule | Asked for |
|---|---|
| When I ask | Only when you tap Request payout |
| Daily | Every morning |
| Weekly (the default) | Every Monday morning |
| Monthly | On the 1st of each month |
You can tap Request payout at any time, whatever your schedule. A payout is asked for once at least GHS 10.00 is due, and there's one request at a time: everything due when we send it is paid, including sales made after you asked.
Your dashboard's overview shows your earnings today, over 7 days and over 30 days, with a 30-day chart.
Refunds and disputes
If a customer was charged twice or paid the wrong amount, the sale is flagged and doesn't count towards your earnings until it's sorted out. Contact us with the reference shown to the customer.
If you give a customer their money back yourself (for example a code hotspot ran out of codes), open Sales and use Mark refunded on their order. See the Refund policy for what customers are told.