Refund policy

If you paid for Wi-Fi through Tuvorlink and didn't get what you paid for, you get your access or your money back. Refunds are always sent to the Mobile Money number that paid.

1. When you get your money back

• You paid but never got access: no code arrived, or your device couldn't get online, and the operator can't fix it. You get the full amount back.
• You were charged twice for one purchase: the extra payment is refunded.
• A different amount was taken from the package price: no access is given for it, and the payment is refunded.
• The Wi-Fi was down for a large part of your package: the operator can give you the lost time back, or a refund for the part you couldn't use.

2. When we can't refund

• Time or data you have already used.
• A change of mind after your access has started.
• A code you shared, or access used by someone else with your code.
• Access stopped because the fair usage policy was broken.

3. How to ask

Within 7 days of paying, contact the operator (their number is on your order page) or us, and give:

• the reference on your order page,
• the Mobile Money number you paid with,
• the transaction ID from your Mobile Money SMS, if you have it.

4. How long it takes

We check every request within 2 working days. An approved refund is sent to the Mobile Money number that paid within 5 working days, for the full amount you paid: you don't pay any transfer fee.

5. For businesses

A refund for one of your sales comes out of your share of that sale, and no commission is kept on a sale refunded in full. Equipment bought from us is covered by the terms on its invoice. See our terms of service.

Contact us

Tuvorlink, Accra, Ghana. Email support@tuvorlink.com. You can also write to us on our contact page.