Mobile Money payments
Customers pay on your Wi-Fi's login page with MTN MoMo, Telecel Cash or AT Money. Payments are processed by our payment partner, Moolre, and arrive in Tuvorlink's account; your share is paid out to you (see Fees and payouts).
What the customer does
- Taps a package.
- Types their Mobile Money number. The network is picked from the number; they can change it.
- Chooses whether to get a text: Send me a receipt by SMS, or on code hotspots Also send my code by SMS. Buying for someone else? Send it to someone else's number texts the code to that number instead. A discount code, if they have one, goes in here too.
- Approves the prompt on their phone with their Mobile Money PIN.
- Their device goes online by itself (MikroTik), or they see their code on screen with a Copy button (code hotspots, and MikroTik set to codes) and type it on the Wi-Fi login page.
Some numbers first get an SMS code from the payment service, especially the first time they pay. The page asks for it; most phones offer to fill it in from the SMS. It's a security check by the payment service and can't be skipped. If it doesn't come within about 30 seconds, the page offers Send a new code (a new code replaces the one before).
When something goes wrong
| Situation | What happens |
|---|---|
| Customer declines, or low balance | The page says why; they can try again or use another number. No money is taken. |
| No prompt arrives | After 90 seconds the page offers Try again. On MTN, pending approvals are also under *170# › My Wallet › My Approvals. |
| Customer closes the page after approving | The payment is still completed and recorded: Tuvorlink checks pending payments every minute. They can connect later with Already paid? on the login page. |
| Two approved prompts for one purchase | The customer gets access once; the second payment is recorded so it can be refunded. |
| A code hotspot ran out of codes | The customer has paid but waits for a code: add codes and they get theirs automatically. If you gave the money back instead, use Mark refunded under Sales. |
Every sale under Sales shows the payer's number and network, the payment's Transaction ID and the code it got, so you can match it with what the customer shows you.
Your customers' details
Tuvorlink keeps the number a customer paid with, to let them reconnect with Already paid? and so you can help them. Numbers are masked on customer pages (024 ••• 4567).