Frequently asked questions

Do I pay a monthly fee?

No. There's no monthly or setup fee: Tuvorlink keeps 4% of each sale and you keep 96%.

Which routers work?

MikroTik (customers go online by themselves, or with a code if you prefer), and any access point that makes vouchers through codes: Grandstream GWN, Ruijie / Reyee, TP-Link Omada, UniFi and others. Grandstream can also log paid devices in automatically through GWN.Cloud (beta). See the guides under Routers.

Do my customers need an account or an app?

No. They join your Wi-Fi, pay with Mobile Money on the login page, and go online.

Can customers pay with cash?

Yes. On MikroTik, print Vouchers from your dashboard and sell them for cash. On code hotspots you can keep selling your own printed vouchers alongside: Tuvorlink only hands out the codes you add to it.

Can a customer buy Wi-Fi for someone else?

Yes. On the payment page they tick Send it to someone else's number: the code is texted to that number.

How do I get my money?

Your share adds up under Payouts › Due to you. Tap Request payout whenever you like, or choose a daily, weekly or monthly schedule, and it is sent to the Mobile Money number or bank account in your settings. See Fees and payouts.

What happens if the internet or power goes off at the venue?

Customers can't get online while the router is down, as with any Wi-Fi. MikroTik routers catch up with purchases as soon as they're back online.

My router shows Offline on the dashboard

It hasn't checked in for a few minutes. Check it has internet. For MikroTik, see the MikroTik guide (Troubleshooting).

A customer paid but isn't online

Ask them to open any website: the login page should log them straight in. If not, they can use Already paid? with the number they paid with. On code hotspots, they enter the code shown after paying, or find it again under Already paid? Lost your code?.

Find the sale under Sales: its number and transaction ID match the customer's Mobile Money message. If it shows Waiting, that package ran out of codes: add codes and they get theirs automatically.

Can I use my own brand?

Yes. Your business name, logo, colour, welcome message and support phone appear on your customers' pages (Settings › Customer login page). Larger ISPs can also hide Tuvorlink and use their own domain: see Your brand.

I install Wi-Fi for clients. Can I earn from it?

Yes: see Installer partners.